Property Match London - Ironically this agency comes under 'professional' services. PML do not know the meaning of the word.
Unjustified fees - reference checks, which are not performed.
Lazy staff - we were without hot water and heating for 2 weeks during the coldest spell of last Winter.
Lies - made up a cover story concerning their serving of notice. Notice was served because the landlord did not receive months of tenants' rents and council tax was not paid. We ourselves received numerous last warning gas and electric bills
Illegality - a housemate of mine had her tax rebate taken, supposedly with the rest of the post, and the agency has apparently 'lost' it
Criminality - a member of this agency broke down the back garden door of the property after locks were changed - for protection of self and property - and was even aggressive towards the police officers who arrived. Had no documentation, supposed 'new tenant' didn't even have a contract to reproduce despite moving in at 2.30am - agent in tow.
Contradiction - promise one thing, usually don't deliver.
They don't want to give you your deposit back.
DO NOT RENT THROUGH THIS SHAM AGENCY.
They are not a member of any of the main trading bodies. They rarely answer calls.
The inventory company they use, is likely trading illegally having been dissolved last July. Didn't stop them coming to complete my 'check-out' in September.
The above is merely a SNAPSHOT. I know of others renting with this agency with similar/worse difficulties.
AVOID LIKE THE PROVERBIAL.